Why the Dublin Aviva Covid vaccine experience sucks, and how design thinking can make it better

I was pretty excited to get my Covid vaccine, maybe the whole stupid nightmare was coming to an end? The fact that I was to be vaccinated in Dublin’s Aviva stadium, AKA Lansdowne Road, where I’d enjoyed everything from international rugby matches to Roger Waters The Wall, surely meant that this would be another well-staged… Continue reading Why the Dublin Aviva Covid vaccine experience sucks, and how design thinking can make it better